Terms of Use
Effective Date: March 28, 2026
These Terms of Use (“Terms”) govern your use of the website www.pilotresumes.com (the “Site”) and the services provided by www.pilotresumes.com (“we,” “our,” “us”), including resume and cover letter creation, resume reviews, application reviews, and interview preparation (collectively, the “Services”).
By accessing or using our Site or Services, you agree to comply with these Terms. If you do not agree, do not use our Site or Services.
1. Use of Services
When using our Services, you agree to:
Provide accurate, current, and complete information (personal, professional, educational, or other requested details).
Use the Services lawfully and comply with all applicable laws.
Avoid interfering with the Site or Services, including hacking, unauthorized access, or introducing harmful software.
Understand that results from our Services (resumes, cover letters, application reviews, interview prep) are not guaranteed to lead to employment, interviews, or other outcomes. You are responsible for ensuring the final product suits your purposes.
2. Services Provided
We offer personalized Services including:
Resume and cover letter creation
Resume and application reviews
Interview preparation
By using our Services:
You are responsible for the accuracy and completeness of the information you provide.
Once Services are paid for and delivered, they are considered fully rendered unless otherwise agreed.
While we make reasonable efforts to provide error-free documents, writing is inherently subjective. Documents may contain unintentional errors, and we are not liable for any outcomes arising from these errors.
You must review and validate all final products before use.
3. Payment Terms
Pricing: Services are priced as indicated at the time of booking. All prices are in USD and may change.
Payment: By booking Services, you agree to pay the fees in full. You are responsible for understanding our no-refund policy before purchase.
Processing: Payments are handled by secure third-party processors (e.g., PayPal, Stripe, Venmo, Zelle). We do not store your payment information.
Refund Policy: All sales are final. No refunds will be issued. In case of disputes, we may review them but no refunds will be provided.
4. Intellectual Property
All content on the Site (text, graphics, logos, images, videos, software) is owned by www.pilotresumes.com or its licensors. You may not reproduce, distribute, or create derivative works without written permission.
By submitting content to us (resume, cover letter, or application details), you grant us a non-exclusive, royalty-free license to use and modify it solely to provide Services.
You retain ownership of your content. With your explicit consent, we may showcase completed work in our portfolio or marketing materials.
Our Services are for your personal use only. You may not resell or redistribute our work without written permission.
5. Prohibited Conduct
You may not:
Use the Site or Services unlawfully or violate regulations.
Disrupt Site functionality, introduce malware, or access unauthorized areas.
Submit false or misleading information for fraudulent purposes.
Violate the intellectual property rights of others, including plagiarism.
6. Disclaimers and Limitations of Liability
No Guarantee of Results: We do not guarantee job placement, interview invitations, or any specific outcomes. Success depends on factors outside our control.
Third-Party Links: Our Site may link to external websites. We are not responsible for their content or privacy practices.
Limitation of Liability: To the maximum extent allowed by law, we are not liable for indirect, incidental, special, or consequential damages, including lost opportunities, use of Services, or interactions with employers.
7. Indemnification
You agree to indemnify, defend, and hold harmless www.pilotresumes.com, its affiliates, officers, and employees from any claims, losses, or damages (including legal fees) arising from:
Your use of the Site or Services
Violation of these Terms
Infringement of third-party rights
Using our Services for unlawful or fraudulent purposes
8. Privacy
Your use of Services is governed by our Privacy Policy, including GDPR and US privacy rights. By using our Services, you consent to those practices.
9. Termination
We may suspend or terminate your access at our discretion for violations of these Terms. Termination does not affect obligations incurred prior to termination. Certain provisions (e.g., IP, disclaimers, indemnification) survive termination.
10. Changes to Terms
We may update these Terms at any time. The updated Terms take effect on the “Effective Date” listed at the top. Significant changes may be communicated via email. Review these Terms regularly.
11. Governing Law and Venue
These Terms are governed by the laws of Oklahoma. Disputes will be resolved via arbitration (see Section 12). If arbitration is unenforceable, the courts in Tulsa, Oklahoma have exclusive jurisdiction.
12. Dispute Resolution and Arbitration
Agreement to Arbitrate: Any dispute related to these Terms or Services will be resolved through binding arbitration by the American Arbitration Association (AAA) under its commercial rules.
Location: Arbitration will take place in Tulsa, Oklahoma, unless otherwise agreed.
Finality: Arbitrator decisions are final and enforceable in court.
Class Action Waiver: You agree not to participate in class or collective actions. Disputes are resolved individually.
Exceptions: This does not limit the ability to seek injunctive or equitable relief to protect intellectual property or prevent irreparable harm.
13. Force Majeure
We are not liable for delays or failures caused by events beyond our control, including natural disasters, pandemics, technical outages, cyber attacks, or government actions.
14. Contact Information
If you have questions or concerns regarding these Terms:
Website: www.pilotresumes.com
Email: info@pilotresumes.com