Privacy Policy
Effective Date: March 28, 2026
This Privacy Policy explains how www.pilotresumes.com or pilot resumes llc (“we,” “our,” “us”) collects, uses, and protects the personal information of individuals (“you,” “your”) who use our resume and cover letter creation services, resume review, resume edit, cover letter review, application review, and interview preparation (collectively, the “Services”). By using our Services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information you provide when using our Services, including:
Contact Information: Name, email, phone number, location, and Services of interest.
Resume & Cover Letter Details: Employment history, education, skills, flight hours, contact info, references, and other details you provide.
Application Details: Personal information relevant to applications, such as passport information, address history, or other sensitive data.
Payment Information: Payment details (e.g., credit/debit card) are processed by our trusted third-party processor. We do not store payment information on our servers.
Third-party services we use for processing may have their own privacy policies (e.g., Stripe, PayPal, Venmo, Zelle).
2. How We Use Your Information
We use personal information to:
Provide and improve our Services, including reviewing, editing and creating resumes/cover letters, reviewing applications, and interview preparation.
Communicate with you regarding Services, support, and inquiries.
Process payments and manage transactions.
Share testimonials of our Services, with your consent, for marketing purposes.
Comply with legal obligations and enforce our rights.
3. Data Retention
We retain personal information only as long as necessary to provide Services, fulfill legal obligations, resolve disputes, and enforce agreements. When no longer needed, we securely delete or anonymize your information.
4. How We Protect Your Information
We use industry-standard technical and organizational measures to safeguard your personal information, including encryption and secure hosting protocols.
Note: No method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Sharing Your Information
We do not sell, rent, or lease your personal information. We may share information only in the following circumstances:
Service Providers: Trusted third parties (e.g., payment processors, email services) who assist in providing our Services. They must handle your information in accordance with applicable laws.
Legal Compliance: If required by law or to protect our rights, property, or safety of users.
Your personal information is never sold or shared for marketing purposes without your explicit consent.
6. Your Rights and Choices
General Rights (GDPR & other jurisdictions)
Depending on your location, you may have the right to:
Access, update, or correct your personal information.
Request deletion of your personal information (subject to legal exceptions).
Opt-out of marketing communications.
Obtain your information in a portable format.
California Residents (CCPA/CPRA)
Request categories and specific pieces of personal information collected.
Request deletion of personal information (subject to exceptions).
Opt-out of the sale of personal information (we do not sell personal information).
Nevada Residents
Opt-out of the sale of personal information (we do not sell personal information).
To exercise these rights, contact us at: info@pilotresumes.com
7. Cookies and Tracking Technologies
We may use cookies and similar technologies to improve your experience, analyze traffic, and remember preferences. You can manage cookie settings via your browser, though some features may be affected.
8. Children’s Privacy
Our Services are not intended for individuals under 18. We do not knowingly collect personal information from children. If we learn we have inadvertently collected information from a child, we will delete it promptly.
9. Testimonials
We may use testimonials containing your personal information only with your consent. You may request removal of your testimonial at any time by contacting us.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The effective date will be updated with each revision. We encourage you to review it regularly.
11. Contact Us
If you have questions about this Privacy Policy or your personal information:
Website: www.pilotresumes.com
Email: info@pilotresumes.com